Booking Policy and Terms and Conditions

By clicking the Book Now button you agree to the terms and conditions and are bound by them.


  1. 1.Fee and Payment

  2. 1.1You will be required to pay a booking fee (as set out in the online booking form) for your 40-minute psychic medium reading with the Grounded Goddess (the “Fee”). Any Deposit made to secure such booking will be deducted from the Fee.

  3. 1.2Payment of the full Fee (minus any deposit paid) will be required at the time of your scheduled appointment with Grounded Goddess.

  4. 1.3The Fee (or any part of it) is non-refundable (including after your reading takes place) except in accordance with the Cancellation Policy (set out at clause 10 below).

  5. 1.4You agree that any payment made via a third party software, website or interface shall be subject to that third party’s terms and conditions (including, but not limited to, for example, payment made via PayPal shall be made in accordance with the Legal Agreements for PayPal Services) and the Grounded Goddess shall not be held responsible for any loss or damage suffered in respect of payments made via third party software.

  6. 2.Location and Timing

  7. 2.1In order to participate in your psychic medium reading, you agree to participate in your reading appointment at the time, location and/or by the method chosen by you when making your booking. Please be careful and take note of your booking time, location and/or method – incorrect scheduled bookings shall be treated as missed appointments in accordance with the Cancellation Policy (set out at clause 10 below).

  8. 2.2If you make a booking to attend a face-to-face reading with Grounded Goddess, confirmation of the appointment will be provided to you (via text or email) 24 - 48hrs prior to your scheduled appointment, provided the Deposit has been received by us.

  9. 2.3You must notify us if you are making a booking on behalf of another person. You must also provide these Booking Terms and Conditions and ensure that person has read, understands and agrees to these Booking Terms and Conditions. Regardless, you agree that you will be responsible and liable for all costs, damages and expenses arising in connection with that person’s appointment to see Grounded Goddess.

  10. 3.Online Video Reading Conditions:

  11. 3.1If you make a booking to participate in an Online Video Reading then the following further terms and conditions shall apply to you:

  12. 3.1.1 payment of the full Fee must be paid in full when booking appointment;

  13. 3.1.2 you must be online and ready for your reading at least 10 minutes prior to your scheduled reading time;

  14. 3.1.3 you must ensure that you are alone in a quiet room in which you will not be disturbed for the duration of your reading and within which you will not be distracted by any person or thing;

  15. 3.1.4 all electronic devices, other than the device on which you are participating in the reading, must be off and left outside the room in which you are participating in the reading;

  16. 3.1.5 all apps, software and notifications on the device on which you are participating in the reading, other than the specific communication software you are using to participate in the reading, must be off/closed (including any recording devices/software/apps);

  17. 3.1.6 if your online connection (visual and/or audio) with Grounded Goddess is poor and/or drops out, then it is agreed that Grounded Goddess will attempt to re- establish a connection a maximum of 3 times during your scheduled appointment time, and if the connection continues to drop out or is poor to the extent that it is affecting the reading, then such reading will be deemed to have been cancelled by you in accordance with our Cancellation Policy (and you will not be entitled to a refund of the Fee).

  18. 4.Participating in a Psychic Reading:

  19. 4.1You understand that participating in a psychic reading can be (and often is) an emotional and potentially confronting experience.

  20. 4.2You acknowledge that you are choosing to have a psychic reading and that the reading will be given to you in good faith to provide you with insight, guidance of thought and entertainment purposes– it is subject to your own personal interpretation and is not intended to constitute medical, psychological, legal, financial, relationship, personal or professional advice and are subject to your own interpretation and judgment. The reading is not a substitute for any form of professional service and it is advised that you should seek advice from the relevant qualified expert.

  21. 4.3You acknowledge that insights, guidance and psychic reading experiences may vary from person-to-person and reading-to-reading, so whilst we will ensure Grounded Goddess uses her best endeavours to utilise the full potential of her gift and ability when engaging in a psychic reading, you acknowledge that due to the nature of such readings we cannot (and do not) guarantee the accuracy, completeness or applicability of Grounded Goddess reading, and you may not receive answers to specific questions or areas of your life in relation to which you wish to obtain guidance.

  22. 4.4 The Grounded Goddess makes no guarantee that the services provided will meet or conform to your expectations and shall not be held liable for the failure of the service to do so.

  23. 4.5You agree to act respectfully and in good faith in connection with each reading, you agree to participate in each reading with an open mind (understanding that your reading may address topics that are not directly requested by you, or can be interpreted in multiple ways) and you agree not to deliberately mislead or lie to Grounded Goddess or otherwise disrupt any reading.

  24. 4.6You warrant and promise that you are in a stable and healthy frame of mind and/or you are not aware of any reason (health-related or otherwise) why you should not participate in a psychic reading.

  25. 5.No Recording or Filming by You:

  26. 5.1You agree you must not (and you must not allow others to) record, film or otherwise capture any reading under any circumstances, and you acknowledge that the use of recording devices can interfere with readings.

  27. 5.2If you are engaging in a face-to-face reading with Grounded Goddess, you may not take your phone, any device capable of making and/or capturing recordings or any other personal belongings into your appointment with Grounded Goddess, unless otherwise expressly agreed with Grounded Goddess. Prior to the commencement of such an appointment with Grounded Goddess, you must leave all such devices and belongings with us during your reading with Grounded Goddess.

  28. 5.3If it comes to the attention of Grounded Goddess or us (or Grounded Goddess or we otherwise suspect) that a reading is being recorded, filmed or otherwise captured, you grant us the right to take possession of the device and/or item capturing (or suspected of capturing) the reading and to search for and delete and/or destroy the recording or other captured representation of the reading without any compensation to you. You also agree that Grounded Goddess may immediately terminate the reading in such circumstances and you shall not be entitled to a refund.

  29. 5.4You acknowledge that the recording and broadcasting of readings is in breach of Grounded Goddess policy, you are liable If you are found to have recorded a reading and/or broadcast (or otherwise published, shared, disseminated or communicated to a third party) a recording of a reading (or allowed any person to do the same) and/or make any comment that is in breach of clause 7.

  30. 6.No Responsibility for Your Actions:

  31. 6.1The Grounded Goddess takes no responsibility (and shall not be liable) for any stress, loss or damage cause by any decisions you make or actions you take as a result of your psychic reading and (to the extent permitted by law) you release the Grounded Goddess from any and all liability that may arise in connection with your participation in your reading.

  32. 6.2You acknowledge that Grounded Goddess will not provide recommendations, give you directions or advise you on decisions to be made (or actions to be taken) by you and you agree that any personal insights or opinions communicated to you by Grounded Goddess will not be relied on by you.

  33. 7.Confidentiality and Non-Disparagement:

  34. 7.1You and we agree that the matters discussed in your psychic reading are confidential and will be treated as such by you and us (and Grounded Goddess). You also agree to keep all other confidential matters relating to your booking and reading confidential. It is agreed that any confidential information may only be disclosed if required by law or if required for the purpose of seeking professional legal advice (where such adviser is bound by confidentiality).

  35. 7.2You agree that you will not make (or authorise) any comment or representation that may disparage, defame or negatively affect us, Grounded Goddess or Grounded Goddesses reputation (including any defamatory, negative and/or misleading comments regarding the content of any reading).

  36. 7.3Without limiting the foregoing, you agree that you may not make any false or misleading representations, or otherwise make untruthful comments, regarding your reading or Grounded Goddess. If you wish to share or disclose your reading experience (or any related matter) with any representative of any media outlet, network or publisher, you must obtain our prior written consent (which may be withheld at our absolute discretion).

  37. 8.Termination by Grounded Goddess:

  38. 8.1You agree that Grounded Goddess is entitled to terminate a reading at any time (including at any time during a reading) for any reason, at its absolute discretion. If a reading is terminated by the Grounded Goddess due to a reason other than those set out under clause 8.2.1, 8.2.3 or 8.2.4 herein, then we shall refund any part of the Fee paid to us by you (provided you are not in breach of these Booking Terms and Conditions). The amount of such refund is discretionary and to be determined by the Grounded Goddess on a case by case basis.

  39. 8.2You agree that Grounded Goddess is entitled to cancel or terminate a reading at any time (including at any time during a reading) for any reason at its absolute discretion. If a reading is terminated by the Grounded Goddess due to circumstances beyond your control, then we shall refund any part of the Fee actually paid to us by you (provided you are not in breach of these Booking Terms and Conditions). The amount of such refund is discretionary and to be determined by the Grounded Goddess on a case by case basis.

  40. 8.3Grounded Goddess reserves the right to cease a service at any time throughout the appointment due to the client being: 8.3.1 Under the influence or affected by the use of drugs/alcohol as perceived by Grounded Goddess; 8.3.2 Mentally or Emotionally unstable or exhibits any behaviour that, in the reasonable opinion of Grounded Goddess are of concern; 8.3.3 Abusive or aggressive; 8.3.4 Intentionally blocking energy or sending of negative energy towards Grounded Goddess.

  41. 8.4There will be no refund (partial or full) if the service is terminated by Grounded Goddess under clause 8.2.1, 8.2.3 or 8.2.4 or for any other reason (other than pursuant to clause 8.2.2). 8.5Grounded Goddess may, but is not obliged to provide a refund to the client for the duration of the time the service is cut short in the event it is terminated under clause 8.2.2.

  42. 9.Interpretation and Jurisdiction

  43. 9.1If any part of these Booking Terms and Conditions are rendered invalid by a competent court of law, then these Booking Terms and Conditions (or the relevant part or provision) shall, to the extent necessary, be read down or deemed to be removed and the remaining provisions shall remain in force.

  44. 9.2The laws of Queensland govern these Terms and Conditions.

  45. 10Cancellation Policy:

  46. 10.1 A non-refundable deposit of your service is required to secure your booking. Full payment of the Fee is required at the time of booking for online video reading sessions.

  47. 10.2 Any cancellations requested less than 48 hours prior to the scheduled booking may be required to pay the full service Fee, at the absolute discretion of the Grounded Goddess. 10.3 Any no shows without prior notification of cancellation will be required to pay the full service Fee and will also be required to pay the full amount of Fees upfront for any future bookings.

  48. 11.Agreement to these Booking Terms & Conditions

  49. 11.1 By clicking to make a booking you confirm that you have read the above Booking Terms and Conditions and Cancellation Policy, and our Privacy Policy, and that you understand and agree to be bound by them.